Refund policy
Wovenara Return, Refund & Cancellation Policy
We want our customers to have a clear understanding of our return, refund, and cancellation policies. Please review the following terms before placing an order.
Returns & Return Authorization
Eligible returns may be accepted only with prior return authorization from Wovenara. All return requests must be made within 10 days of delivery.
To request a return authorization, please contact us at sales@wovenara.com with your order number and the reason for the return. Please do not send merchandise back without prior authorization. Unauthorized returns may not be accepted.
To be eligible for an approved return, merchandise must be unused, unworn, unwashed, undecorated, and in its original condition and packaging. Proof of purchase may be required.
Once a return is authorized, Wovenara will provide the appropriate return instructions and return address directly to the customer.
Printed, Decorated, Customized & Washed Merchandise
No returns will be accepted on printed, decorated, customized, personalized, or washed merchandise.
No credits or refunds will be issued on decorated, customized, or personalized items, except where required by applicable law or where Wovenara determines that an item was defective, damaged, or incorrectly supplied.
Discrepancies, Damages & Claims
Please inspect your order promptly upon delivery.
Any discrepancies, shortages, damages, defective merchandise, incorrect items, printing issues, or other order-related claims must be reported to sales@wovenara.com within 10 days of delivery.
Please include your order number, a description of the issue, and photographs when applicable. We will review the claim and determine the appropriate resolution.
Printing Orders & Misprint Allowance
Printing orders are subject to a 3% misprint allowance per order.
If you believe there is a printing issue beyond the applicable allowance, please contact us within 10 days of delivery so we can review your claim.
Cancellations & Restocking Fees
Approved cancellations or eligible returns may be subject to a 15% cancellation/restocking fee based on the order subtotal, or $15.00, whichever is greater.
Orders that have already entered printing, decoration, customization, or personalization may not be eligible for cancellation.
Refunds
If a return or claim is approved for a refund, we will notify you after the returned merchandise or claim has been reviewed.
Approved refunds will be issued to the original payment method, less any applicable cancellation/restocking fees. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless otherwise determined by Wovenara or required by applicable law.
Exchanges
Please contact sales@wovenara.com if you need to request an exchange. Exchanges require prior authorization and are subject to product eligibility and availability. Printed, decorated, customized, personalized, or washed merchandise is not eligible for exchange except where required by applicable law or where Wovenara determines that an item was defective, damaged, or incorrectly supplied.
European Union Customers
If merchandise is shipped into the European Union, customers may have additional cancellation or return rights under applicable consumer protection laws. Nothing in this policy is intended to limit any rights that cannot legally be waived or restricted.
Contact Us
For return authorization, cancellations, damages, discrepancies, claims, refunds, exchanges, or questions about this policy, please contact:
We will provide the appropriate return address and return instructions after a return has been authorized.
Wovenara
Email: sales@wovenara.com
Website: wovenara.com
We will provide the appropriate return address and return instructions after a return has been authorized.