At Wovenara, we take pride in the quality of our products and want you to be completely satisfied with your order. Please read our return and refund policy carefully, as it applies to both blank and custom-printed orders.
1. Eligible Returns – Blank / Undecorated Items
• Undecorated (blank) items may be returned in original, unused condition with all packaging intact.
• Returns must be authorized by our team before sending any items back.
• Return requests must be made within 10 days of delivery.
• Once your return is received and inspected, we will notify you of the approval status.
• If approved, a refund will be issued to your original payment method, minus any applicable shipping costs.
2. Non-Returnable Items
• Custom-printed, personalized, and decorated items are final sale and cannot be returned or refunded, except in the case of a verified production defect or an error on our part.
• Items that show signs of use, damage, or are not in their original condition will not be accepted for return.
3. Damaged, Defective, or Incorrect Items
• Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 10 days of delivery with photos and your order details.
• We will review the issue and provide a replacement or refund as appropriate.
• Claims made after 10 days may not be eligible for a replacement or refund.
4. Order Cancellations
• Orders may be canceled within 24 hours of placing the order, provided production has not yet started.
• Once production has begun, an order cannot be canceled. Any applicable cancellation or restocking charges will be communicated to the customer before they are finalized.
5. Wholesale & Bulk Orders
• A reasonable overage or shortage allowance, typically around 3%, may apply to bulk and wholesale orders due to the nature of the production process. This variation is not considered a product defect and is not eligible for a return or refund.
Need Help?
If you have questions about a return, refund, damaged item, or a specific order, please contact us through our Contact Us page. We’ll be happy to help.